Help

I’ve forgotten my password. Can you send it to me?

Happy to help! To reset your password, go here to set up a new one. Make sure to use the same email address that you used when setting up your account. If you’re still having trouble, contact our support team for assistance and we’ll walk you through the process.

My email address and password combination is not working. Help!

If you have more than one email address, we suggest trying any or all email addresses you might have used to set up your account. If you’re unable to find the right combo, try resetting your password here or contacting our support team for further help.

Can I share my password with my friends and family?

We’re all for sharing, but not in this case. Sorry! Access to online events that are password protected is restricted to just one device per user at a time.

Does the web browser I’m using matter?

Stagehop works beautifully with most internet-accessible devices and browsers, but we recommend Chrome, Safari or MS Edge for the best viewing experience. Contact us if you have questions!

I’m having trouble with the video freezing or skipping while I’m watching the webcast.

Sorry to hear you’re having a frustrating viewing experience! Freezing and skipping issues are typically related to the bandwidth or cell signal of the viewer. For the best quality, we recommend a minimum of 5Mbps download speed. You can check your internet speed here. If your signal is strong and you’re still having issues, please contact our support team for further assistance.

Are Stagehop events available on-demand after the live event concludes?

On-demand access to content varies from event to event based on the agreements and rights contracted for each client. If you have a question about on-demand access for a specific event, contact us and we’d be more than happy to check for you!

How can I get in touch with someone to talk about streaming an event?

We’re glad you asked! We offer streaming services for live and on-demand events of every size. Let’s talk about your event to see how we can help you expand your reach beyond the venue walls! Contact us at [email protected].

I don’t see my question answered here.

If you have a question related to Stagehop that was not answered above, contact us and we’d be happy to help answer your question!